General Manager

Mr. Lopez brings over a decade of experience optimizing service delivery for federal clients, consistently designing and implementing scalable solutions that support our customers’ missions. His strategic vision and hands-on approach have driven significant improvements in operational efficiency and customer satisfaction across various projects.

A graduate of Colorado State University with a bachelor’s degree in organizational leadership, Mr. Lopez possesses a strong foundation in leading curious and collaborative teams towards achieving organizational goals. He is a Project Management Professional (PMP) and holds certifications in various IT Service Management (ITSM) methodologies, including ITIL and Agile.

Deputy General Manager

Dr. Schurott is responsible for organizing, directing, and managing all aspects of day-to-day contract operations support functions involving multiple complex and inter-related project tasks that require managing teams of contractor and vendor personnel at multiple locations. She assists to formulate and review task plans and deliverables ensuring conformance with program and project task schedules and costs and contractual obligations. Dr. Schurott also manages and oversees the Cyber Security and PMO functions, which support all 8 functional service delivery areas.

Dr. Schurott holds a Ph.D. in Organization and Management, with a specialization in IT Management. She is a certified Project Management Professional.

Dr. Schurott enjoys taking advantage of everything that Northern New Mexico has to offer with her husband and 3 dogs, and cheering for her favorite football team. Go Steelers!

HPC Operations Manager

Mission/Embedded OM

Ms. Hatcher is the Operations Manager for the Mission and Embedded teams. Ms. Hatcher manages teams providing multi-Tier embedded mission and end-user support to a diverse technical user base for scientific, engineering technical needs across Sandia classified and unclassified environments using the Agile methodology. She leads a team of 73 members.

Ms. Hatcher studied Business Computer Systems at New Mexico State University. She is a certified Project Management Professional.

Ms. Hatcher enjoys volunteering with her son’s little league team, swimming, bowling, and baking.

Service Center OM

Mr. Harriss is the Operations Manager for the Service Center, where he leverages ITIL best practices to oversee the service desk. He leads his team in efficiently resolving technical issues across the common operating environment, focusing on innovation, continual service improvement, and delivering high-quality results.

A strong advocate for professional development, Mr. Harriss is deeply committed to mentoring team members and fostering growth within their organization.

Originally from Texas, Mr. Harriss moved to Albuquerque eight years ago and has since embraced the local culture and community. Outside of work, he enjoys playing Chess, listening to podcasts, and spending time with his animals and family. He also likes to volunteer at animal sanctuaries.

Application Development, SecOps, Maintenance, AQ, and PM OM

Mr. McCool is the Operations Manager for App Dev, SecOps, Maint., QA and PM teams. In this position, Mr. McCool manages teams providing diverse IT application development, maintenance, quality assurance and project management support using Agile-backed DevSecOps practices in the ITIL Services Lifecycle. In addition, his teams support virtual systems, Office 365, SharePoint, and Exchange. He leads a team of 65 members.

Mr. McCool holds an M.S. in IT System Design and Programming.

Mr. McCool enjoys cooking, fishing, woodworking, bowling, billiards, riding his motorcycle, and mentoring.

Telecom, Infrastructure, Warehouse & SOC OM

Ms. Lopez is the Operations Manager for the Telecom, Infrastructure, Warehouse & SOC teams. Ms. Lopez directs teams providing LAN/WAN, telephone, wired/wireless communications, and computer room infrastructure computing system analysis, monitoring and control, Tiers 2 and 3 Issue Resolution, applying innovative technologies such cognitive computing, context-aware computing, predictive analytics, AI/ML, and cloud service. Additionally, she manages projects providing system monitoring; issue identification, resolution, reporting, tracking and trend analysis; security analysis, and integration of automated monitoring tools. Lastly, Ms. Lopez is responsible for providing a flexible staffing model supporting consistent and efficient 24x7x365 coverage. She leads a team of 88 members.

Ms. Lopez enjoys cooking, sewing, the outdoors and spending time with family.

End User Support Services and Solutions OM

Mr. Stanford is the Operations Manager for End User Support Services and Solutions.   This includes Computer Support Units (CSUs) Computer Builds and Deployment, Mobility Support, LOFT (Laptops on Foreign Travel), MURS and IVS (Conference Room and Teleconferencing), Classified Support, Executive Office Support and the California Livermore Site End User Operations. The Enterprise Solutions team focuses on data analysis and reporting, continual service improvement (CSI) ITSM innovation and system administration supporting ITSM technologies. He leads a team of 100 members

James has 19 years of IT service management and technology consulting experience having spent a decade in IT managed services and IT operations across various industries including NNSA laboratories. He has multiple ITIL and ServiceNow Certifications.

James enjoys spending time with his wife and two children. He enjoys sports, movies & TV, music, gardening and being outdoors.