Encantado Technical Solutions is currently seeking a Windows Desktop Support Tech Lead to support an IT program for the Department of Energy at Sandia National Laboratories.

Actual Duty Description:

Applies technical and operational knowledge under minimal direction, to configure, operate, and maintain information processing and telecommunications systems; analyzes performance statistics to support tuning, automation, and optimization activities; establishes, composes, and maintains security, capacity, and business continuity controls and documentation; interacts with an operating company or business segment to gain an understanding of the business environment, technical requirements, and organizational direction; collects, defines, and organizes detailed user requirements; defines, plans and deliverables for assigned projects; understands and complies with project budgets; conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions; recommends training plans; and leads continuous improvement activities.

As the Tier III Field Services Technician, you will-be-asked to respond to service requests & incident management services, generated by the Service Desk & by customers. You will also serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.

* Resolve more complex issues escalated from the Service Desk & reported by the computing customer.

* Provide set up & medium-to-advanced troubleshooting of video conference equipment.

* Provide basic to advanced desk side support & troubleshooting skills for Windows & software applications. System administration for Windows desktop.

* Mac OS & application experience a plus.

* Troubleshoot virtual desktops as required.

* Test application compatibility & support cyber initiatives.

* Other duties as assigned.

 Skills Required: as per the SR:

• Clearance: You must possess an ACTIVE Dept. of Energy L-Level Clearance.
• Minimum of five years’ demonstrated experience in a fast-pace, IT Support arena.
• Intermediate-to-advanced MS productivity suite & collaborative applications expertise (e.g. Office, Access/SQL, Visio, SharePoint, etc.)
• Intermediate-to-advanced desktop support & trouble shooting skills for Windows, Mac, Linux/Unix OS & applications (includes both classified & unclassified support).
• Due to the nature of the work & its location, U.S. Citizenship is required.

Skills Desired:

• CompTia Certifications, such as A+ or Network+ are desired.
• Microsoft Certifications, such as MCSA Windows is desired.
• Apple Certifications, such as ACSP or JAMF Certs are desired.

Education Required:

* A High School Diploma or GED Equivalent, is required.

Experience Required:

* Minimum of five years’ demonstrated experience in a fast-pace, IT Support arena.

It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

Encantado Technical Solutions (ETS) is an unpopulated Small Business Administration-approved mentor-protégé joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors Information International Associates (IIA) and Amentum. ETS provides comprehensive enterprise and mission-embedded IT support for the $400 – $700 million Third-Party Telecommunications and Information Technology Support Services contract at Sandia National Laboratories. ETS is currently recruiting for a variety of cleared and uncleared IT positions with on-site and remote opportunities in New Mexico and California. As ETS is unpopulated, employees will work for one of the four companies listed above.